Cancellation Policy

At ReliefHands, we understand that plans can change. This policy explains how you can cancel your order and what to expect.

Cancellation Before Dispatch

Yes, you can cancel your order before it is shipped. If your order has not yet been dispatched, you may request a cancellation.

How to Cancel

•        Email us immediately at support@reliefhands.in

•        Include your Order Number in the subject line

•        Mention "Order Cancellation Request" clearly

•        We will confirm cancellation within 24 hours

Cancellation Fee

No cancellation fee. We do not charge any fee for cancelling orders before dispatch.

Refund for Cancelled Orders

•        Full refund will be processed for cancelled orders

•        Refund will be credited to your original payment method

•        Refund processing time: 5-7 business days

•        For COD orders, no refund is required as no payment was made

Cancellation After Dispatch

Orders cannot be cancelled once shipped. Once your order has been dispatched and is in transit, cancellation is not possible.

Your Options After Dispatch

If you no longer want the order after it has been shipped, you have two options:

Option 1: Refuse Delivery

•        You may refuse to accept the delivery when the courier arrives

•        The package will be returned to us

•        Full refund will be processed after we receive the returned package

•        Refund timeline: 7-10 business days after package is returned to us

Option 2: Accept and Return

•        Accept the delivery and initiate a return as per our Refund Policy

•        7-day return window applies from date of delivery

•        Unboxing video is mandatory for return eligibility

•        Product must be unused and in original packaging

Order Already Shipped? Check Status First

Before requesting cancellation, please check your email for dispatch confirmation. If you've received a tracking number, your order is already on its way and cannot be cancelled.

Cancellation by ReliefHands

In rare cases, we may need to cancel your order due to:

•        Product out of stock or discontinued

•        Pricing or description error on the website

•        Unable to deliver to your location

•        Suspected fraudulent order

•        Payment failure or verification issues

If we cancel your order, you will be notified via email and a full refund will be processed immediately.

Partial Cancellation

If you ordered multiple items and wish to cancel only some:

•        Contact us before dispatch with details of items to cancel

•        We will adjust your order and refund the cancelled items

•        If order is already packed, partial cancellation may not be possible

Contact Us

For cancellation requests, please contact us as soon as possible:

Email: support@reliefhands.in

Tip: The sooner you contact us, the better the chances of successful cancellation before dispatch!