Shipping policy

At ReliefHands, we strive to deliver your orders quickly and safely. Here's everything you need to know about our shipping process.

 

Shipping Coverage

We ship to all serviceable pin codes across India through our trusted logistics partners.

 

Our Shipping Partners

We work with India's leading courier services to ensure reliable delivery:

•        Bluedart

•        Delhivery

•        DTDC

•        Ekart

The shipping partner for your order is automatically selected based on your location for optimal delivery speed.

 

Shipping Charges

Free Standard Shipping: We offer FREE shipping on all prepaid orders across India!

 

Cash on Delivery (COD)

Yes, we offer Cash on Delivery for your convenience.

•        COD is available at most serviceable locations

•        Some products may have a small COD handling fee (mentioned on the product page)

•        COD availability may vary by pin code

 

Order Processing Time

•        All orders are processed within 1-2 business days after order confirmation

•        Orders placed on weekends or public holidays will be processed on the next business day

•        You will receive an email/SMS confirmation once your order is dispatched

 

Delivery Timeframe

•        Standard Delivery: 5-7 business days from dispatch

•        Metro Cities: Typically 3-5 business days

•        Remote Areas: May take 7-10 business days

Please note: Delivery times are estimates and may vary due to factors beyond our control such as weather conditions, local holidays, or carrier delays.

 

Order Tracking

Once your order is shipped, you will receive:

•        Tracking number via email and SMS

•        Link to track your shipment in real-time

•        Regular updates on your delivery status

 

Delivery Attempts

•        Our shipping partners will make up to 2-3 delivery attempts

•        If delivery fails after multiple attempts, the order will be returned to us

•        Please ensure your phone is reachable and address is complete/accurate

 

Undelivered/Returned Shipments

Orders may be returned to us if:

•        Incorrect or incomplete address

•        Recipient unavailable after multiple delivery attempts

•        Recipient refuses delivery

For returned shipments, refunds will be processed as per our Refund Policy.

 

Damaged Packages

If you receive a damaged package:

•        Do not accept the delivery if outer packaging is visibly damaged

•        If accepted, record an unboxing video immediately

•        Contact us within 24 hours at support@reliefhands.in

 

Contact Us

For shipping inquiries, please email us at support@reliefhands.in