Terms of service

Welcome to ReliefHands. These Terms of Service ("Terms") govern your use of our website reliefhands.in and purchases made through our platform. By accessing or using our website, you agree to be bound by these Terms.

1. Business Information

Business Name: Relief Hands (Proprietorship Firm)

Registered Address: H No. 2, Garhi Mohalla, Ghitorni, New Delhi–110030

Email: support@reliefhands.in

Website: www.reliefhands.in

 

2. Eligibility

To use our website and make purchases, you must:

•        Be at least 18 years of age

•        Have the legal capacity to enter into a binding contract

•        Provide accurate and complete information during registration and checkout

 

3. Account Responsibility

If you create an account on our website:

•        You are responsible for maintaining the confidentiality of your account credentials

•        You are responsible for all activities that occur under your account

•        You must notify us immediately of any unauthorized use of your account

 

4. Products and Pricing

•        All product descriptions and images are as accurate as possible, but we do not warrant that descriptions are error-free

•        Prices are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise

•        We reserve the right to modify prices without prior notice

•        In case of pricing errors, we reserve the right to cancel orders

 

5. Orders and Payment

•        Placing an order constitutes an offer to purchase; we may accept or decline at our discretion

•        Order confirmation email indicates acceptance of your order

•        We accept payments via UPI, Credit/Debit Cards, Net Banking, and Digital Wallets through Razorpay

•        Cash on Delivery (COD) is available at select locations

 

6. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about delivery timelines, shipping charges, and procedures.

 

7. Returns and Refunds

Please refer to our Refund Policy for detailed information about returns, exchanges, and refund procedures.

 

8. Product Warranty

Warranty terms and coverage are specified on individual product pages. Warranty is void if:

•        Product is misused, abused, or physically damaged by the customer

•        Product is modified or repaired by unauthorized parties

•        Product is used for commercial purposes (unless specified)

 

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Relief Hands and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

 

10. User Conduct

You agree not to:

•        Use our website for any unlawful purpose

•        Attempt to gain unauthorized access to our systems

•        Interfere with the proper functioning of our website

•        Upload malicious content or engage in harmful activities

•        Impersonate any person or entity

 

11. Limitation of Liability

To the fullest extent permitted by law:

•        ReliefHands shall not be liable for any indirect, incidental, or consequential damages

•        Our liability shall not exceed the purchase price of the product in question

•        We are not responsible for delays or failures due to circumstances beyond our control

 

12. Indemnification

You agree to indemnify and hold harmless Relief Hands, its owners, employees, and partners from any claims, damages, or expenses arising from your violation of these Terms or misuse of our products or services.

 

13. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

 

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our website after changes constitutes acceptance of the modified Terms.

 

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

 

16. Contact Us

For questions about these Terms of Service, please contact us:

Email: support@reliefhands.in

Address: H No. 2, Garhi Mohalla, Ghitorni, New Delhi–110030