Warranty Policy

At ReliefHands, we stand behind the quality of our products. This Warranty Policy outlines the coverage and claim process for all products purchased from reliefhands.in.

Warranty Period

All ReliefHands products come with a 1-year warranty from the date of delivery.

What's Covered

Our warranty covers:

•        Manufacturing defects in materials or workmanship

•        Malfunctioning motors, heating elements, or electronic components

•        Defects that affect the normal operation of the product

•        Issues arising from normal, intended use of the product

What's NOT Covered

The warranty does not cover:

•        Physical damage caused by drops, impacts, or accidents

•        Damage caused by misuse, abuse, or negligence

•        Damage from unauthorized modifications or repairs

•        Normal wear and tear (straps, padding, outer fabric)

•        Damage caused by exposure to water, extreme heat, or moisture (unless product is waterproof)

•        Damage caused by using incorrect voltage or power adapters

•        Cosmetic damage such as scratches or dents that don't affect functionality

•        Products used for commercial purposes (unless specified)

•        Damage caused by not following product instructions

Proof of Purchase

To claim warranty, you must provide:

•        Order confirmation email OR original invoice

•        Order number

•        Date of purchase

Important: Please retain your order confirmation or invoice as proof of purchase. No product registration is required.

How to Claim Warranty

Step 1: Contact Us

Email us at support@reliefhands.in with:

•        Your order number and date of purchase

•        Detailed description of the issue

•        Photos or video showing the defect/problem

•        Your contact number

Step 2: Evaluation

Our support team will review your claim and respond within 48 hours. We may ask for additional information or troubleshooting steps to diagnose the issue.

Step 3: Ship the Product

If your claim is approved:

•        You will need to ship the defective product to our service address

•        Shipping cost for sending the product to us is borne by the customer

•        Please pack the product securely to avoid transit damage

•        Include a copy of your invoice and a note describing the issue

Step 4: Repair or Replacement

Once we receive and inspect the product:

•        If the defect is covered under warranty, we will repair or replace the product at no additional cost

•        Repaired/replacement products will be shipped back to you free of charge

•        Processing time: 7-14 business days from receipt of the defective product

Warranty Decisions

ReliefHands reserves the right to:

•        Determine whether a defect is covered under warranty

•        Choose to repair or replace the product at our discretion

•        Provide a refurbished unit as replacement if identical product is unavailable

•        Offer store credit or refund if repair/replacement is not possible

Service Address

For warranty claims, ship products to:

Relief Hands

H No. 2, Garhi Mohalla

Ghitorni, New Delhi–110030

India

Contact Us

For warranty inquiries, please email us at support@reliefhands.in

Note: This warranty is in addition to your statutory rights under the Consumer Protection Act, 2019.